Customer Service

Customer Service / Quality Assurance

Shipping Problem Order ? Returns Warranty Golf Division: Terms & Conditions on Golf, Utility & Tram Type Vehicles: Privacy Statement
	Open Monday to Friday 9:00 AM to 4:00 PM Central Time Closed On Holidays

Shipping

UPS Ground - All domestic orders processed by GCMG are shipped by UPS Ground to the location noted on our order form, unless you specify Next Day or 2nd day air.

UPS 2nd Day Air - You can receive your order fast by using this affordable air shipment method.

UPS Next Day Air / Airborne / Fedex - Need it the next day, this is the way. The service you should choose when urgency is priority one.

Drop Ship - Some of our products are shipped directly from other manufacturers. GCMG does not control the shipping times on these items, although each manufacturer is committed to shipping their product within five days of the order date.

Shipping difficulties - Occasionally merchandise problems occur en route to its final destination. Receiving a shipment properly should be a priority! Following these few simple steps when the shipment arrives can save you a dose of heartache:

Did you receive the number of cartons you are signing for?
Are the cartons damaged?
If there is damage to the outside of the carton, sign the receipt with the words: "Exception - Damage"
Do not open the carton
Call the local office of the delivering carrier. They will arrange for an inspection or advise you on what should be done. (Do not return carrier-damaged merchandise to GCMG! Doing so will void any claim against the carrier.)

Damaged in Shipping - If there is damage to merchandise inside a carton, but no outward damage to shipping carton, call the carrier immediately! They will arrange an inspection at your premises. It is important to keep any packing material or boxes.

Defective Product - Defective merchandise should be handled under the manufacturer's warranty. Please consult our warranty statement.

All costs incurred by Genesis for the purpose of delivering the products to the purchaser are pre-paid: this may include, but is not limited to: crating costs, ground transportation, cartage, air freight, duty, taxes, insurance. Shipping is generally by UPS, common carrier or air freight, trackable and fully insured.

Problem Order

Never Received - Make sure that you received an order confirmation and that your payment transaction was complete.

Incomplete order - Check the invoice. Sometimes multiple items on your order may arrive in a separate shipment; your invoice will indicate this. If this is not the case, thoroughly inspect the packing material. If an item is missing and the invoice indicates it was shipped, contact the carrier. If the carrier does not have the missing item, contact Genesis Customer Service.

Incorrect merchandise - If you receive incorrect merchandise or a shipment you did not order, DO NOT destroy the packaging. Contact the GCMG Customer Service at info@genesisny.net.

Returns

GCMG's Return Policy for our Merchandise Catalog is as follows:

If, for any reason, you are not completely satisfied with any product other than from our Golf Cart, Utility Cart & Tram Vehicles Division, you may return it, unused, within 7 days from date of receipt. (Returned products are subject to a 15% re-stocking fee.)

Click Here For Detailed Terms & Conditions on Golf, Utility & Tram Type Vehicles:
Pre-owned vehicles are final sale & have a 3 day warranty for repairs on defective items, or as specified in our invoice.
New vehicles are final sale and follow the manufacturers warranty.
(All vehicles are subject to a 30% re-stocking fee in the event Genesis/Manufacturer authorizes return.)

For a return to be processed, Clients must request an Return Authorization number in writing within the alloted time to Fax 479-361-1216 or e-mail. Returns can only be accepted with a RA number. RA numbers will expire after 10 days, and the item will not be accepted if returned after that time frame. Please include the RA number on the outside of the shipping package. (Please do not write directly on the shipping box).

No Cash Refunds / Credit only. Shipping costs are not refundable.

If you are returning a defective or damaged product, consult shipping in our "shipping" section.

To receive a RETURN AUTHORIZATION NUMBER, please notify GCMG by e-mail at info@genesisny.net, or by telephone 212-758-2222

Please provide the following information - your name, date, e-mail address (or phone and fax number), mailing address, order number, product description, quantity of product, and number of boxes to be returned, and reason for return. Our customer service will issue a return authorization number to attach to box(es) being returned.

Returning an item(s) may change or void coupon discounts or refunds currently appearing on an order.

For your protection, please send your return prepaid via a shipping service that can be tracked, such as UPS or insured Parcel Post. Please be sure to keep your receipt. We cannot guarantee refunds for returns sent via a non-trackable method.

Credits are processed upon confirmation of the return by our suppliers. Please allow up to two billing cycles for the return credit to appear on your credit card statement. If credit cannot be issued to your credit card, an in-house credit will be issued.

Warranty

GCMG warrants the item/s against manufacturer's defects as stated above on our return clause or as indicated on our invoice. If within the time alloted you notice a defect, please notify GCMG by e-mail at info@genesisny.net, or bor by telephone 212-758-2222 for a corrective action and a Return Authorization Number.

Please check your product's owner's manual for additional warranty by the manufacturer to file a claim, follow the instructions in the owner's manual. The remedy for claims on the warranty shall be at the discretion of the manufacturer.

The Seller Warrants that the products which are subject to this order are free from defects in material and workmanship for a specified time period as mentioned above, when used for the purpose intended, under normal conditions, using proper care. In the event any such product should be determined by Seller to be defective, the Buyer's sole and exclusive remedy resulting from such defect or defects shall be limited to the repair or the replacement of such goods at the sole option of the Seller. No other warranty as to the merchantability of fitness of products for a particular purpose subject to this order is made. There are no other warranties, either express or implied, which extend beyond the description on the face hereof. Any products which are determined by the Seller to be defective may be returned to the Seller at the address where purchased for repair or replacement provided prior written notice of the intention to return such products has been given to the Seller and the items are returned in compliance with such reasonable terms and conditions as set by the Seller. THE SELLER SHALL NOT BE LIABLE FOR ANY OTHER DAMAGES, EITHER DIRECT OR CONSEQUENTIAL.

All prices are in U.S. funds. Prices are subject to change without notice. golf@genesisny.net