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Export
Order Procedures
ORDERING
POLICIES & INFORMATION
Request
For Quote
1) Place an Order:
2)
Payment Terms For International
Shipments:
- Payment
in US Dollars, FOB x-works,
plant or CIF destination
port, may be wired directly
to Genesis, at the
time of order.
- Customer
assumes bank service fees
as well as wire transfer
bank fees. Letters of Credit
must be acceptable, irrevocable
and confirmed and/or issued
by G7 Bank.
- All
clinical evaluation (Samples)
products are charged prior
to shipment. Clinical evaluation
product charges receive a 100% credit up to US$1,000.00 US towards first order.
3)
Delivery time:
- From
receipt of a signed Purchase
Order is as follows:
- In
stocked (000) GCMG catalog
products is 7 to 14 days,
depending on quantity.
- Special
order non-stocked items
(i.e. 001 Test Kits) requires
up to 4 to 8 weeks
- Out-of-stock
items up to 30-75 days.
4)
Shipment Services:
- F.O.B.
X-works plant unless specified.
Emergency same day shipments
for Test Kits carry a surcharge
of US$300.00 handling charge.
- Economy & Priority
Rates; Refrigerated
products can only be air shipped
using priority services and
carry a surcharge.
- Shipment
Tracking is provided 24 hours
a day. GCMG maintains online
tracking with all major international
carriers.
5)
Service Handling Fees:
-
US$1,000.00
are applied to special orders
under US$100,000.00.
- Private
Label Orders OEM (Your
Company Name) have a one
time US$1,000.00 charge
for setup and US$200.00
charge per order.
- Minimum
Order Releases US$100,000.00 or
as scheduled in manufacturing
process.
6)
Credits, Refunds & Warranties
:
- No
Refunds, unless product
is found defective in manufacturing
process by a thorough analysis
done by an acceptable third
party lab. If product is
found defective then GMP
(manufacturer) will
replace.
Product
Credit for performance issues
require verification of results,
ie: Product name, quantity,
expiry & lot #, printout
of results & description
of issue.
Once
RA is approved, credit to be
issued only upon receipt by
GCMG the complete Lot (No Partial
Credit Issued On Partial Returns).
Submission
of a Return Authorization (RA)
in writing by Client to GCMG
is required for all credits
and returns.
- Product
Shelf-life & Warrantees
are available on all products as long as the packaging is not tampered with or changed in any form.
Minimal useful shelf-life is
guaranteed at 12 months from the time of manufacture or as the manufacture warrants.
7)
Restricted or Class III Devices:
-
Require special handling and
shipment in compliance with
FDA regulations.
Please refer to the following
designations on the product
list for sale and shipment
requirements:
* = For export only. Not for
sale in the U.S.
-
* * = For export only. Not
for sale in the U.S. Drop
ship only. Direct shipping
to country of destination
from manufacturer's plant
with Importer's Governmental
Authorization.
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IMPORTANT
DISCLAIMER
The product lists included on this site are intended
for information purposes only. Products listed above
are for distribution outside of the USA & Canada
as regulated by US Law. All products listed are available
for export upon receipt and acceptance by Genesis
of required governmental import registrations/documentation
in the country of distribution. The product list is
not intended to provide complete medical information.
Buyers should always obtain complete medical information
about the medicines (beneficial medical uses and possible
adverse effects) from the product's information leaflet
and/or by discussing the appropriate use of any medicine(s)
directly with the proper agency/authority in the country
of import.
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